I recently found out about the Design Sprint from Google Ventures. This is a 5-day process that includes the customer and users at the center of the design process. At the end of five days, you should end up with a fully vetted design (for a site or app) ready for implementation. I highly recommend hitting up the Design Sprint main site and watching at least the first few videos to see what it’s all about. It’s really pretty impressive what you can accomplish with 40 hours, an engaged team, and a solid plan!